Warranty Policy
Your Peace of Mind, Guaranteed
At Provirtec, we’re committed to delivering high-quality products that last. Every device is designed with care and tested to meet our standards. And if anything goes wrong—we’ve got your back.
📦 Warranty Coverage
🕐 12-Month Limited Warranty
All products purchased directly from Provirtec are covered for 12 months from the date of purchase, covering defects in materials or workmanship under normal use.
💰 60-Day Money-Back Guarantee
Not satisfied or encountered a product defect within 60 days? We’ll give you a full refund once the item is returned.
⚠️ Note: Damage from misuse, neglect, modifications, or not following the manual is not covered.
📝 Important Information
📌 This warranty only applies to purchases made through the official Provirtec website.
🛒 Purchases from third-party platforms may have different return/warranty policies.
🌎 Warranty terms may vary slightly depending on local consumer protection laws.
🚫 What’s Not Covered
❌ Normal wear and tear
❌ Accidental damage or misuse
❌ Unauthorized repairs or modifications
❌ Acts of nature (e.g. floods, lightning)
❌ Products sold as “Pre-Test” or refurbished
🔁 What We Will Do
If there’s a defect in materials or workmanship, we’ll either:
🔧 Repair the product
🔄 Replace the product
💬 Refund your money (if within the 60-day guarantee)
Note: We do not cover costs related to removal, reinstallation, or labor.
📬 Need Help?
If you'd like to make a warranty claim or have questions, please contact our friendly support team:
📩 support@provirtec.com