Return & Refund Policy

Easy Returns, Hassle-Free Refunds

At Provirtec, your satisfaction is our top priority. If your item didn’t meet expectations or arrived with any issues, we’re here to help. Please review the following policy for returns, exchanges, or repairs based on your situation.

✅ 60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee for quality-related issues.
If you discover any problems with your product within 60 days of receiving it, simply contact our support team and return the complete product for a full refund.

Once the returned item has arrived at our warehouse and passed inspection, we’ll begin the refund process.

🕒 Refunds are usually processed within 7 business days and will be returned to your original payment method. Please allow a little time for it to reflect in your account — thank you for your patience!

📌 Important Return Conditions

To qualify for a return:

  1. The item must include all original accessories.

  2. The item must be returned in its original packaging.

  3. For non-quality related claims, the customer is responsible for return shipping. Provirtec will refund the product cost only.

⚠️ Returns may be declined if these conditions are not met.

Refund requests must be submitted within 60 days of opening a warranty claim. Requests outside of this window cannot be processed for non-quality-related reasons.

If your product was purchased from a third-party retailer (not directly from Provirtec), please contact the retailer for return assistance.

🔄 How to Start a Return？

To initiate a return, please contact our customer support team at support@provirtec.com. You'll need to provide:

  1. Valid proof of purchase (such as your order number or invoice).

  2. Information about the issue and any troubleshooting steps you’ve tried.

  3. The product’s serial number and/or photos or videos clearly showing the issue.

  4. In some cases, the product may need to be returned for inspection.

If you have any questions or concerns, don’t hesitate to reach out — our team is always happy to assist you!