Return & Refund Policy

At Provirtec, we are committed to our customers' satisfaction.lf the product did not meet your expectations or was defective, you can refer to the following policies to request for a refund,exchange or repairment in terms of your situation.

We provide 60-day money-back guarantee for product quality issues.
If you discover any product issues within 60 days of the date receiving your order, you could contact our support team and return the complete product to us for a full refund.

Once the returned item arrives back in Provirtec’s warehouse for inspection, the refund process wil begin.

Please Note:
1. Your Returns must include all accessories.
2. ltems must include original packaging.
3. For non-quality related warranty claims, customer is responsible for shipping costs, Provirtec refunds the cost of the product itself.

Returns may be rejected if items do not meet the above requirements.
Refund requests for the 60-day money back guarantee expire 60 days after opening a warranty claim. lt is not possible to process a request for a refund for non-quality issues for items that have expired this 60-day window, For purchases not made directly through Provirtec's online stores, please contact retailers for refunds.

Return Process:Contact our customer support team at support@provirtec.com to initiate a return request.

1. Buyer must provide sufficient proof of purchase.
2. Provirtec must document what happens when buyers troubleshoot the product.
3.The defective item’s serial number and/or visible proof depicting the defect are required.
4. It may be necessary to return an item for quality inspection.
5.Valid proof of purchase:Order number from online purchases made through Provirtec.
6. Sales invoice.