Welcome to Your Provirtec Guide

Find detailed operating instructions and product information for all Provirtec products.

User Manuals

Click to download the user manual for easy setup

TempMaster Smart Thermostat

TH-01

ClearBreath Smart Air Purifier

AP-01

MistFree Smart Humidifier

HC-03

WindMaster Smart Tower Fan

TF-01

WindMaster Smart Tower Fan Pro

TF-02

ClimateMaster Smart Thermo-Hygrometers

TS-01

User Guide Videos

ClearBreath Smart Air Purifier AP-01

MistFree Smart Humidifier HC-03

WindMaster Smart Tower Fan TF-01

Download App

For IOS & Android

To control our smart products with your phone, simply download the Prodigytec app.Our smart app offers personalized control, giving you the flexibility to customize settings according to your preferences.

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Frequently Asked Questions

1. How do I shop on your website?

You can browse our product pages, select the items you wish to purchase, click “Add to cart,” and proceed to the checkout page to complete your order. Simply provide the necessary shipping information and payment method to successfully place your order.

2. What payment methods do you support?

We support multiple payment methods, including major credit cards and PayPal. You can choose the payment method that works best for you!

3. Can I modify or cancel my order?

Once your order is submitted and payment is processed, we begin processing it right away. If you need to modify or cancel your order, please contact our customer service team at support@provirtec.com as soon as possible, and we will do our best to assist you.

4. How do I subscribe to become a member?

You can subscribe by checking the box to receive Provirtec brand email notifications on the checkout page. If you did not agree to receive emails, you can subscribe directly by clicking this: Subscribe us. By subscribing, you will receive early notifications about new product launches, promotions, product testing, and more. We also offer exclusive benefits to members, so don’t miss out!

5. Where can I find my order number?

After placing your order, we will send your detailed order information, including the order number, to your contact email. Please check your inbox for this information.

6. How can I track my order status?

You can view the status of your order in your account. No account? Create Now. Additionally, when your order is shipped, we will send you a tracking number via email. You click this link： Track Your Order to track your package using the tracking number.

7. How do I use a discount code?

When we have promotional events, if you receive a discount code from our product page or other channels, you can paste the code into the discount code box at checkout. The discount will automatically apply to your order before payment. Please note, discount codes are only valid on our official website. If you have any questions, please contact us via email at support@provirtec.com. We will respond to your inquiry within 24 business hours.

1. Do air purifiers really work?

Yes, air purifiers are effective at removing airborne particles like dust, pollen, pet dander, smoke, and other pollutants, improving the air quality in your home or office.

2. Do air purifiers help with dust?

Absolutely! Air purifiers with HEPA filters are great at trapping dust particles and preventing them from circulating in the air, making your indoor environment cleaner. Provirtec air purifiers use HEPA13 filters, which capture at least 99.97% of particles as small as 0.3 microns.

3. What do air purifiers do?

Air purifiers could filter out harmful particles and pollutants from the air, improving the air quality by removing dust, allergens, smoke, pet dander, and sometimes even bacteria and viruses.

4. Are air purifiers worth it?

Yes, air purifiers are worth the investment, especially if you are concerned about indoor air quality. They offer long-term health benefits by removing airborne allergens and pollutants, which can significantly improve the comfort of your living space. Learn More on blog “Are Air Purifiers Worth It？”

5. Do air purifiers help with allergies?

Yes, air purifiers with HEPA filters are highly effective at capturing allergens such as pollen, pet dander, and dust mites. By removing these particles from the air, air purifiers help alleviate allergy symptoms and improve overall indoor air quality.

6. Do air purifiers help with smell?

Yes, air purifiers with activated carbon filters are particularly effective at eliminating odors, such as pet smells, cooking odors, or smoke. These filters adsorb gases and volatile organic compounds (VOCs), leaving the air smelling fresher.

7. Do air purifiers help with mold?

Provirtec air purifiers with HEPA and activated carbon filters could help reduce mold spores and dampness in the air, preventing mold growth. While they cannot remove existing mold, they can help prevent further contamination by filtering airborne spores.

8. What makes the best air purifier?

The best air purifier should have a high-efficiency HEPA filter, activated carbon for odors, a suitable Clean Air Delivery Rate (CADR) for your room size, and features like quiet operation and smart controls. It should be easy to maintain with replaceable filters and suit the specific needs of your home, such as dust, allergies, or smoke. The Provirtec Smart Air Purifier meets your purification needs, providing you with fresh and clean air!

9. What are the benefits of using an air purifier during wildfire season?

During wildfire season, air purifiers help filter out harmful particles from smoke, which can significantly degrade air quality. They reduce the levels of fine particulate matter (PM2.5), which is a health risk, and provide cleaner air indoors, making it safer to breathe. An air purifier with HEPA and activated carbon filters is especially beneficial in removing smoke particles and odors, protecting your lungs and respiratory system.

10. How does the Provirtec air purifier differ from other purifiers?

Provirtec engineers are perfectionists. We've redesigned our next-generation purifiers to meet HEPA H13 standards, capturing 99.97% of fine particles and preventing pollutants from leaking back into the air you breathe.

Unlike other expensive air purifiers on the market, the Provirtec smart air purifier offers great value while meeting your air purification needs. Plus, you get a 12-month warranty within the first year of purchase for added peace of mind!

1. What does a humidifier do?

A humidifier adds moisture to the air to increase humidity levels, which can help alleviate dry skin, irritated sinuses, and dry coughs. It’s especially useful during the colder months when indoor heating can dry out the air.

2. How to clean a humidifier?

Humidifiers are great for maintaining indoor air quality, especially during dry winter months. Click and read our blog——" How to Clean a Humidifier? " for more details.

3. Does a humidifier help with a cough?

The humidifier could help ease a cough, particularly if it’s caused by dry air. By adding moisture to the air, it helps soothe the throat and reduces irritation, which can alleviate coughing. Learn More on our blog “ Does a Humidifier Help with Cough? ”

4. Do humidifiers help with allergies?

Humidifiers can help with allergies by keeping nasal passages and the throat moist, which can prevent irritation caused by dry air. However, if you’re allergic to mold or dust mites, it’s important to clean your humidifier regularly to prevent these allergens from thriving in the tank.

5. Is the Provirtec Smart Humidifier a cool mist humidifier?

The Provirtec HC-03 MistFree Smart Humidifier is a mist-free humidifier, eliminating the hassle of white dust often caused by mist, and providing a healthier humidification experience. On the other hand, the Provirtec HC-02 MistGrove Smart Humidifier is a mist-producing model, offering three modes: cool mist, warm mist, and aromatherapy. With its versatile features, it also helps you achieve precise and healthy humidification!

6. How to choose the best humidifier for a bedroom?

When choosing a humidifier for your bedroom, it's important to consider factors like room size, noise level, and the type of mist the humidifier produces. For most bedrooms, the Provirtec HC-03 MistFree Smart Humidifier is a great choice. It features next-generation health-conscious humidification technology that helps eliminate bacteria and white dust, providing healthier and more efficient humidity. Additionally, this humidifier works well with all types of water, operates quietly, and saves you both money and peace of mind!

7. Can I add tap water to my humidifier?

In general, tap water is fine to use, but if it contains minerals (hard water), it can lead to mineral buildup or white dust, which may clog the filter and affect the humidifier's performance. The Provirtec HC-03 Smart Humidifier is designed to work perfectly with tap water, as it doesn't have water quality requirements, helping you save on additional costs!

8. What is the lifespan of Provirtec humidifier filters?

The lifespan of a humidifier filter typically depends on how often it's used. The Provirtec filter is easy to remove and machine washable—clean it when the humidifier prompts you, and replace it after about 1,500 hours of use. Once the filter reaches the end of its lifespan, you can easily purchase a replacement filter from Provirtec to keep your humidifier running smoothly.

9. What’s the difference between an evaporative humidifier and an ultrasonic humidifier?

Humidifiers mainly come in two types: ultrasonic (which produces visible white mist) and evaporative (which produces no visible mist).

The ultrasonic humidifiers work by using ultrasonic vibrations to break water molecules into tiny mist particles, which are then released into the air by a fan. This process creates visible mist but operates more quietly. On the other hand, mist-free humidifiers use evaporative technology to humidify the air by releasing moisture without producing any visible mist, reducing white dust pollution and offering a healthier, cleaner air environment!

1. Why can't I add my tower fan to the app?

Here are a few things to check:

1. WiFi Compatibility: The fan only supports 2.4GHz WiFi, so make sure you’re not using 5GHz or dual-band WiFi.

2. WiFi Password: Double-check that you’ve entered the correct WiFi password.

3. Network Connection: If your network connection is weak, try adding the fan again when the signal improves.

2. What if tower fan fails to turn on?

Please check if the power cord plug is inserted into the outlet and ensure that the plug is not loose.Please check if the power cord is damaged. If it is damaged, stop using the fan and contact our customer service (support@provirtec.com).The fuse is blown. Refer to Power Cord and Plug Repair Instructions.Please replace a outlet and try to turn on the fan again.

3. What if the fan has weak airflow?

The air inlet is too close to the wall or the air inlet is blocked.

4. How to do when the fan is shaking and wobbling?

The floor is uneven. Please place the fan on a flat, level surface.The fan base is not properly installed. Please install the base according to the assembly instructions.

5. Can I clean this tower fan with water?

No, you can't immerse the fan in water or allow water to enter the interior of the fan. While you can clean the exterior with a damp cloth, you should avoid submerging the fan in water. Regular maintenance is essential to keep your tower fan working efficiently, especially during hot summer months when it's in constant use. By following these guidelines, you can keep your fan running smoothly and ensure a clean, cool breeze for your home.

6. How to clean the tower fan?

1. Use a soft damp cloth to clean the outer surface, air inlet and outlet.

2. For cleaning the air inlet grille: use a screwdriver to remove the set screw on the air inlet. Gently lift the grille upwards to remove it for cleaning.

3. For cleaning the fan blade: use a screwdriver to remove the screw located underneath the blade, and then lift the blade upwards to remove it for cleaning.

1. Does the Provirtec smart thermostat save energy?

Yes, the smart thermostat helps save energy by allowing you to set a weekly temperature schedule based on your daily habits. You can easily set modes like sleep, home, and away to reduce unnecessary energy use. Plus, with remote control via the app and access to energy reports, you can track and adjust settings to be more efficient. On average, it can save you up to 26% on heating and cooling costs each year!

2. Can I control my Provirtec smart thermostat from anywhere?

Yes, as long as your thermostat is connected to Wi-Fi, you can control it remotely via the app, whether you're at home, at work, or on the go.

3. Do the smart thermostat need c wire to install?

Yes, our thermostats require a C wire to in stall. If a C wire is unavailable, you can contact us to purchase Wire Kit.

4. How to set Schedules, Scenes, and Hold time?

Please download the "Prodigytec" app, follow the instructions to connect the thermostat, and set these features through the app.

5. What happens if my Wi-Fi goes down?

If your Wi-Fi goes down, the smart thermostat automatically switches to local mode. This ensures your thermostat remains connected and continues to monitor and adjust the temperature without interruption, so you can enjoy consistent, intelligent climate control even during network issues.

1. What is this thermo hygrometer used for?

Our TS-01 thermo-hygrometer is used to measure both temperature and humidity in your environment. It helps monitor indoor conditions to ensure optimal comfort and health. This device is particularly useful for managing the air quality in homes, offices, greenhouses, or any space where temperature and humidity levels need to be controlled, such as for sensitive items like musical instruments, wine, or plants.

2. Where can I use this thermo-hygrometer?

You can use our TS-01 thermo-hygrometer in your home, basement, greenhouse, incubation room, and storage cabinets. It's perfect for any space where you need to keep track of temperature and humidity levels.

3. How do I set up my thermo-hygrometer?

Simply install the 3 AA batteries, turn on the thermo-hygrometer, and pair it with the app via Bluetooth. Follow the instructions in the app to complete the setup and start monitoring temperature and humidity data.

4. Why are the temperature and humidity readings inaccurate?

• Make sure there are no obstructions around the detection port.

• After moving the device, the detection port needs to be fully integrated with the surrounding environment. Please allow the device to remain still for 30 minutes to detect more accurately.

• Different brands of the temperature and humidity sensors may have slight variations, which can cause differences in measurements. TS-01 uses a Swiss brand sensor with an accuracy of ±0.2°C (±0.36°F) and ±2%RH, please rest assured that the use.

5. How long does the battery last in this thermo-hygrometer?

The battery lasts up to 2.5 years, thanks to the new 5.3 Bluetooth chip and three AA batteries. That's five times longer than regular sensors, so you won't have to change the batteries often and can keep monitoring without interruptions.

1. How to track my order?

Once your order is placed, we will arrange shipping as soon as possible. When your tracking number is available, we will send it to you via email. You can track your order status here: Track Order .

2. How long does it take to deliver after shipping?

Please allow 1-3 days for processing and 3 to 5 business days for delivery once the order is in transit(excluding pre-order items).

3. What should I do if I haven’t received my order after a long time?

If you haven’t received your product more than 10 days after placing the order (excluding pre-order items), please contact our customer service team at support@provirtec.com for assistance in verifying your order status.

4. Do you offer free shipping?

We offer free shipping to most areas in the United States. However, some remote areas may incur a small shipping fee, which will be shown on the checkout page. If you are outside the U.S., please contact us to confirm if we can ship to your location and inquire about the shipping cost. Thank you for your support!

5. Other inquiries

For more details, please check our policy pages:

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